Shipping policy

Processing & Shipping Information:

*Our normal processing times for all items that are listed on our site are 5-7 business days but can be longer during sales and/or during the holiday season.

*For any items purchased that are not listed on our site, including resized shapes, are considered custom cuts and processing times are 7-14 business days.

*Please allow the allotted time for processing items before being shipped. Once your order leaves our facility, we can not control the shipping times. Please keep this in mind when ordering.

*If you need something sooner or want to get a more accurate time please feel free to message us. info@slingingarrow.com

Route+ Insurance:

Slinging Arrow, LLC is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.
If Route+ was not purchased at the time of your order, Slinging Arrow, LLC does not assume responsibility for any orders that were damaged, lost, or stolen.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Q: What is Route+?

A: Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
Haven’t downloaded the app yet? Download here

Purchased Route+ and need to file a claim? File here

Q: Where is my order?

A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.

Q: What if my order never arrives or is stolen?

A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: What if my order is damaged?

A: To protect your order against damage that occurred during shipping, add Route+ package protection at checkout. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

Q: What do I get when I insure my order with Route+?

Q: What are Route’s terms and conditions?

A: Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Q: How do I file a claim for my lost, stolen or damaged order?

A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim.

You can also file a claim here: https://claims.route.com/

Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

Q: Does Route+ cover stolen items?

A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

Q: Is Route a licensed insurance company?

A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

Join our facebook group to get more tips, information, and some amazing designs that fit our blanks. https://www.facebook.com/groups/slingingarrowwholesale